Appointment & Consultation Process Guide

• To avail any of our services, prior appointment is mandatory

• We offer both in-person consultation at our premises, and also tele-consultation and tele-counselling for patients who are unable to visit us 

• To book an in-person appointment call us on +91-9409280488, +91-9106594341, +91-265-2481671, +91-265-2484103

• ​The appointment phone lines are open from 8 AM to 6 PM  (Mon-Sat)

• Prior appointment is mandatory for new as well as old cases

• New cases are required to do advance payments for booking  

• For same day appointments, it is advised to call at 8 AM

• Advance appointment can be booked 7 days in advance with advance payment

• Appointment slots for Consultation: all weekdays except Saturday for Dr Satish Pandya 

  • Morning 10 AM to 12:30 PM

  • Afternoon 2:30 PM to 3:00 PM 

  • Saturdays 10 AM to 12.30 PM only repeat cases

• Appointment slot for Counselling for Dr Satish Pandya 

  • 9 AM and 4 PM  (Monday to Friday)

• For consultation with Dr Parita Pandya and Associate Paediatrician please contact reception 

• Appointment slot for Counselling for Dr Parita Pandya: Monday to Friday 2.30 PM

• The clinic is closed on Sundays

• Patients have to report in time otherwise appointment is cancelled and will have to be rescheduled 

• Appointment time is the reporting time  

• The consultation process involves several steps like registration, billing, recording of physical health parameters like height, weight, head circumference and vital signs like temperature, pulse rate, blood pressure and oxygen saturation, updating vaccination records, primary history taking by associate doctor, consultation by the main consultant and explanation for prescription and procedures (like inhalers, breast feeding etc.)

• These steps are all part of whole consultation process. Hence, parents are requested to be prepared to spend sufficient time and be patient.

• The duration of the process may be upto 1 hour or more.

• Waiting duration after reporting time may be  prolonged due to various reasons like  

  • Perceived and actual emergencies 

  • Uncertain and variable length of time required for consultation

  • Late comers

  • The most important reason is that we are committed and do not compromise on time given to patients

• It is mandatory to bring file during each visit and for showing reports.

 

​PAYMENTS

• At the clinic, you have multiple options to make payment - in cash, credit/debit cards, and UPI. 

• For advance online payment, the options are

  • QR code (call to request over WhatsApp) or UPI on Mobile No 9409280488

  • Net banking  to the following bank account   

​​​​​​​VARUN COMPLETE HEALTHCARE LLP

HDFC BANK ACCOUNT NO  50200047841859

BRANCH- SANGAM CHAR RASTA

IFSC CODE - HDFC0009277  

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What is expected from patients to get the best out of consultation? ​

• Patients should report on time 

• Kindly co-operate with the reception staff and share all the information asked for 

• For urgent cases kindly answer all questions asked to decide the priority

• A primary history is taken by medical assistant. You are requested to submit all papers during this session

• With one patient only 2-3 relatives are allowed to enter consulting room. Others may be called in later if required 

• Children other than patient are not allowed in the consulting room

• Please switch off your mobile before entering the consulting room

• Kindly take care and see that property is not damaged

• To ensure comfort of all, do not talk loudly

• It is necessary to undress the child for examination 

• Do not offer any food to child in consulting room

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Guide for Tele-Consultation

Tele-medicine and Tele-heath are legally approved and recommended by the regulatory authorities. It saves time and avoids travel and related hassles. However it cannot substitute for in person face to face consultation.

 

Limitations of Tele-consultation

• ​It has limitations of lack of thorough clinical examination and technological and other glitches in the communication. Tele-consultation is not advisable in very sick and young infants. With this understanding of its limitations and under prevailing circumstances when in person consultation is not feasible, we do offer tele-consultation facilities on request of the care takers. 

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Consent

• ​When an appointment is requested and scheduled by a patient or caretaker it is implied that they have read and accepted the various terms and conditions and limitations of tele-consultation described in this document about tele-consultation.

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Guide to Appointment Booking

• To book  Tele-consultation appointment call us on +91-9409280488, +91-9106594341, +91-265-2481671, +91-265-2484103

• The staff will explain the procedure for payment and schedule a tentative appointment.  The appointment will be confirmed if payment is done within 15 minutes. 

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